Fate & a little luck
Mzee Hamisi is a case that we picked up through recommendation. One of our managers had been recommended to Hamisi’s store in Mwenge as a perfect place to find a gift for his overseas friend.
Indeed, Hamisi’s products were unique. It was the first time our manager had witnessed perfect sound coming from stylish local-made wood carvings. Hamisi’s craftmanship with wood and family business perseverance inspired our manager. However, our manager noticed that very few customers came to his shop. This sparked an interesting discussion in which Mzee Hamisi agreed to let our manager observe his shop for two random hours daily over two weeks.
We Help Hamisi Investigate
During the two weeks our manager observed the interactions between Hamisi and his clients. He took feedback from Hamisi’s clients and even stopped by fellow arts and crafts shops within the area. The result was report that was presented to Hamisi a month after our manager’s first visit. The report contained observed issues as well as recommendations and strategies to bring in more revenues.
Through our report’s achievable goals, we convinced Hamisi to invest 10% of his 6-month earnings and borrowed money to expand beyond his shop.